Thank you for shopping with FOVA DEVELOPMENT LIMITED! We strive to provide you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Please review our Returns Policy below to ensure a smooth return or exchange process.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return must be initiated within 30 days from the date of delivery.
• The product must be purchased directly from boxazi.com.

Please note that certain items, such as sale or discounted products, may not be eligible for returns. We recommend checking the specific product page for any return restrictions.

2. How to Return an Item

To begin the return process, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number, the product(s) you wish to return, and the reason for the return.
2. Return Authorization: Upon receiving your request, we will provide you with a return authorization and instructions on how to proceed with returning the item.
3. Prepare the Item: Pack the item securely in its original packaging, ensuring that it is in unused and resalable condition. Include the original receipt or proof of purchase.
4. Return Shipping: You will be responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service to ensure that the return reaches us.

3. Refunds and Processing Time

Once we receive your returned item, it will be inspected to ensure it meets the return criteria. If approved, we will process your refund within 7-10 business days.

Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to return the original item and place a new order.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with a description of the issue and a photo of the damaged product. We will assist you with the return and either offer a replacement or issue a refund, depending on your preference.

6. Non-Returnable Items

Certain items may not be eligible for returns or exchanges, including but not limited to:

• Items that have been worn, washed, or altered.
• Products without the original tags or packaging.
• Gift cards and items marked as “Final Sale” or non-returnable.